What's UP Failed to connect to The RPC server is unavailable, DCOM unable to communicate

Posted by Cereal Tuesday, May 19, 2009 7:00:00 AM Categories: _Tous les articles WhatsUP
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SYMPTOMS :

What's UP Active monitors change every times from UP to DOWN and DOWN to UP and What’s UP return error “Failed to connect to w.x.y.z User=[username] Error=The RPC server is unavailable” and error message “DCOM was unable to communicate with the computer w.x.y.z  using any of the configured protocols” in windows event log.

 

Event Type:   Error
Event Source:           DCOM
Event Category:       None
Event ID:        10009
Date:               19.05.2009
Time:              14:59:03
User:               N/A
Computer:     [COMPUTER]
Description:
DCOM was unable to communicate with the computer w.x.y.z using any of the configured protocols. 

CAUSE :

  1. Many TCP Connections Are Established for COM+ Proxy/Stub
  2. COM+ Applications Consume All Available Client Ports Between 1024 and 5000 and Cause High CPU Utilization

RESOLUTION :

The default maximum number of ephemeral TCP ports is 5000 in the products that are included in the 'Applies to' section. A new parameter has been added in these products. To increase the maximum number of ephemeral ports, follow these steps:  

  1. Start Registry Editor.
  2. Locate the following subkey in the registry, and then click Parameters:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
  3. On the Edit menu, click New, and then add the following registry entry:
  4. Value Name: MaxUserPort
  5. Value Type: DWORD
  6. Value data: 65534
  7. Exit Registry Editor
  8. Restart the computer.
Description:

This parameter controls the maximum port number that is used when a program requests any available user port from the system. Typically , ephemeral (short-lived) ports are allocated between the values of 1024 and 5000 inclusive.

Note :

An additional TCPTimedWaitDelay registry parameter determines how long a closed port waits until the closed port can be reused.

MORE INFORMATIONS :

http://support.microsoft.com/kb/196271/EN-US/
http://support.microsoft.com/kb/290512/EN-US/
http://support.microsoft.com/kb/301512/en-us
http://support.microsoft.com/kb/910695/en-us
http://support.ipswitch.com/kb/WG-20020424-DM01.htm  

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